Summary:
Daily Food Co., operating as Maestro Pizza, engaged in a strategic automation partnership with DAR.ME during the period from July 2020 to March 2021. This case study elucidates the profound positive impact of automation initiatives in three critical areas: HR administration, finance, and call center operations.
Challenge:
Daily Food Co. encountered operational challenges that necessitated change before collaborating with DAR.ME:
- HR Administration: Manual HR processes were labor-intensive and prone to errors, affecting operational efficiency.
- Finance: Finance tasks, particularly invoicing and reconciliation, required substantial manual intervention, leading to inefficiency and compliance issues.
- Call Center: The call center struggled with efficient management of Kareem NOW orders, order processing, and customer refunds, resulting in slower response times.
Solution:
DAR.ME’s intervention delivered substantial improvements:
- HR Administration:
Automation of Over 20 Processes: Automation streamlined more than 20 HR functions, simplifying tasks like employee onboarding, leave management, and payroll processing.
Government Portal Integration: Integration with government portals like Moqeem facilitated compliance-related processes, reducing administrative complexity. - Finance:
Automation of 10 Processes: Finance processes, including invoicing and reconciliation, were automated, reducing manual workloads.
Resource Optimization: Automation freed up two full-time employees, allowing them to focus on higher-value tasks.
Enhanced SLA Adherence: Automation led to better adherence to SLAs, improving finance team efficiency and service quality. - Call Center:
Automation of Critical Processes: Key call center processes, such as Kareem NOW orders, order processing, and customer refunds, were automated.
Labor Cost Reduction: Automation eliminated the need for three full-time employees, resulting in cost savings.
Enhanced Customer Service: Faster response times in the call center enhanced customer satisfaction and service quality.
Result:
The collaboration between Daily Food Co. and DAR.ME yielded notable outcomes:
- Operational Efficiency: Automation streamlined HR, finance, and call center processes, reducing manual errors and enhancing efficiency.
- Cost Savings: Daily Food Co. achieved significant cost savings equivalent to five full-time employees, positively impacting profitability.
- Improved Customer Service: Faster response times in the call center translated to improved customer satisfaction levels.
- Enhanced SLAs: The finance department achieved better SLA adherence, bolstering financial operations.
Daily Food Co strategic partnership with DAR.ME in automating HR, finance, and call center operations was a resounding success. This case study underscores the tangible benefits of automation, including process optimization, cost reduction, and enhanced customer service, contributing to the company’s overall growth and success.
